Our new
software has been designed to work behind Firewalls, Proxy Servers and
NAT Systems. Please ensure that you are using the latest version
(v4.09) of our software. To check which version you are currently
using please right-click on the Internet telephone and click on 'About
Internet Telephone'.
You can now change the volume during a call on the front of the phone
using the slider bars for speaker and microphone.
If you are experiencing one-way audio (where you cannot hear the other
party or they cannot hear you) you may need to adjust the port
settings on your Phoneserve Internet Telephone. Please upgrade to the
latest version of our software, which allows you to use specific ports
if required.
To change your port settings open the phone and click on the 'i'
button. Select 'Options' then 'Advanced'. The following three options
will be displayed.
RTP/RTCP ports 6801/6802 - When the phone is installed the
setting will default to 'RTP/RTCP ports 6801/6802'. This will work for
the majority of networks, broadband and DSL connections.
Use the following RTP/RTCP ports - this option allows you to
select specific ports to match your firewall configuration. Use this
option if ports 6801/6802 are unavailable on your network. If you
require assistance with the selection of the ports please contact your
system administrator.
Dynamically allocated RTP/RTCP ports - This option is not
recommended for general use as it selects ports randomly and is
therefore unlikely to work on a network with a firewall.
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